Users of Blacklane Limousine services and/or website agree to adhere to the following rules and regulations:
Access to and utilization of the site(s) by users are subject to all applicable international, federal, state, and local laws and regulations.
Clients must present their chauffeur with the physical credit card used during booking/payment, along with a valid government ID.
A signed 3rd party authorization with required documents must be on file before pick-up or after activating a Personal or Corporate Account with all necessary documents received, or authorized online by completing our website reservation form or message form.
A fifteen-minute grace period is provided at pick-up before waiting time charges apply at the hourly rate of the vehicle, billed in fifteen-minute increments once the minimum time limit is exceeded. For wait time charges, quotes, and fares, please contact us.
Hourly orders are billed based on the ordered hours, then in fifteen-minute increments thereafter. The minimum posted hours represent the minimum duration for accepting an order, not the billing amount.
Reductions in ordered time are not allowed after confirmation.
A 25% deposit of the total initial price (charged to the credit card of the party paying for the reservation) is required to secure the vehicle. Deposits are refundable only if canceled within the specified time frame. The full balance is due if you fail to cancel within the given time frame or are considered a “No-Show” at pick-up.
A $25 change fee may apply for changes of less than 4 hours. Changes are subject to availability and must be made by phone, not with chauffeurs or online. If a change cannot be accommodated and leads to cancellation, you will be charged in full.
Reductions in time below the minimum or ordered vehicle size are not permitted after confirmation.
Cancellations are accepted by phone only. If canceled within the given time frame, the balance is waived. Failure to cancel within the specified time frame results in being charged in full.
All rates are subject to audit after order completion, including tolls, parking fees, airport fees, additional stops, wait time, etc. Hourly jobs are billed based on ordered hours and then in fifteen-minute increments. The minimum posted hours represent the minimum duration for accepting an order, not the billing amount.
All rates are billed, including applicable fees/taxes and a 20% gratuity. Additional gratuity is at the user’s discretion. If cash gratuity is provided, it is also at the user’s sole discretion and not expected.
